Refunds & Returns

We hope that you will be fully satisfied with your order.

However, if for any reason you are not completely satisfied, please notify us within 7 days of your receipt of goods. This applies to all the below. 

Please send a picture, your order number and an explanation of your request to: salesinfo@solo-sanctuary 

We unfortunately do not do refunds unless communicated otherwise due to product implications.

Exchanges are allowed only under customers expense to ship back to our warehouse, or drop off. Note expenses for exchanges rely solely on customers from drop off to send offs.

This applies within 7 days of delivery.