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Pre-Orders

Pre-Order process

ÔĽŅWe have recommended pre-orders as a way to secure you order without having to worry about out of stock products.

The production and process takes 7-14 days. However, for secure delivery the maximum of 21 days is standard & recommended as we do not manufacture in South Africa and allow time for all deliveries to arrive as well as unforeseen circumstances that may cause delays. 

(eg. Hong Kong epidemic affects shipping across the world (2022). 

Delivery

Delivery Time & Process: 

Please note that your order will take 7-12 working days once packed till arrival. Deliveries to outlying or regional areas may take up to 14 working days depending on where. 

Once you place an order you will receive an email that your order has been confirmed & received. We will then send you another email once your order has been packed & is ready to ship. This will contain tracking info for your benefit & self tracking. 

Please note we do not deliver on weekends.

Your delivery will be picked up & arrive during the working week - Monday to Friday. 

 

Tracking: 

You will then receive an SMS/Email with your tracking number once your order has been packed. You will then receive a second sms on the morning of your order's arrival. All orders are fulfilled by Aramex. 

Please email us at salesinfo@solo-sanctuary for any queries and concerns & we'll assist you accordingly. 

Costs: 

Our nationwide flat shipping rate is ZAR 100. 

Free shipping on all orders above R2000!

Return & Refund

We hope that you will be fully satisfied with your order.

However, if for any reason you are not completely satisfied, please notify us within 7 days of your receipt of goods. This applies to all the below. 

Please send a picture, your order number and an explanation of your request to: salesinfo@solo-sanctuary 

We unfortunately do not do refunds unless communicated otherwise due to product implications.

Exchanges are allowed only under customers expense to ship back to our warehouse, or drop off. Note expenses for exchanges rely solely on customers from drop off to send offs.

This applies within 7 days of delivery.

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